Refund policy

Last updated: March 31, 2026

We want you to be satisfied with your purchase. If you are not completely happy, we're here to help.

Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return:

Item must be unused and in the same condition you received it
Item must be in original packaging
Proof of purchase is required
Non-returnable items
Gift cards
Downloadable/digital products
Personal care items (if applicable)
Refunds

Once we receive and inspect your return:

We will notify you of approval or rejection
Approved refunds will be issued to your original payment method within 5–10 business days
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect
Contact Us

If you have any questions, contact us at:
📧 contact@ny2ny.us

📞 +1 520-401-6336
📍 150 Slaven Dr #308, Winfield, TN 37892, USA

🚚 Shipping Policy

Last updated: March 31, 2026

Processing Time

Orders are processed within 1–3 business days.

Shipping Time
Domestic (USA): 3–7 business days
International: 7–21 business days
Shipping Rates

Shipping costs are calculated at checkout.

Order Tracking

You will receive a tracking number via email once your order ships.

Delays

We are not responsible for delays caused by carriers, customs, or unforeseen circumstances.

Contact

📧 contact@ny2ny.us

📞 +1 520-401-6336